RetailBot AI
E-commerce AI assistant that handles customer queries, product recommendations, and order tracking.
The Problem
An e-commerce company with 50,000 SKUs was spending $40K/month on a support team that handled the same 15 question types repeatedly. Customer satisfaction scores were declining due to slow response times, especially outside business hours.
Our Solution
We built RetailBot — a RAG-powered AI assistant using Claude for generation and Pinecone for product catalogue retrieval. The assistant handles product queries, order status checks (via Shopify API), returns processing, and escalates complex issues to human agents with full conversation context.
The Result
RetailBot now handles 78% of customer queries without human involvement, with a 4.6/5 customer satisfaction rating on AI-handled tickets. Support costs dropped by $28K/month while response times fell from hours to seconds.
Tech Stack
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